Effective Date: May 6, 2026
Business Name: Feral Witch’s Grove
Website: https://feralwitchsgrove.com/
Contact Email: feralwitchsgrove@gmail.com
Thank you for shopping with Feral Witch’s Grove. Please review our shipping, returns, and order policies before placing your order.
Processing Times
All Feral Witch’s Grove products are handmade, packed, and shipped with care.
Processing times may vary depending on order volume, product availability, restocks, holidays, or special launches. Current processing times will be shown on the website or product listing when applicable.
Orders are processed in the order they are received.
Shipping
Orders are shipped to the address provided at checkout. Please make sure your shipping address is correct before placing your order.
Feral Witch’s Grove is not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information.
Once your order has been shipped, you will receive tracking information when available.
Shipping Carriers
Orders may be shipped through USPS, UPS, FedEx, or another available carrier depending on package size, weight, destination, and shipping options available at checkout.
Once a package has been handed over to the shipping carrier, delivery timing is outside of our control.
Shipping Delays
Delivery estimates are not guaranteed. Delays may happen due to:
Weather
Holidays
Carrier delays
Incorrect or incomplete addresses
High shipping volume
Regional service disruptions
Events outside of our control
If your tracking has not updated for several days, please contact the carrier first for the most accurate package status.
Lost or Stolen Packages
Feral Witch’s Grove is not responsible for packages marked as delivered by the shipping carrier.
If your package is marked delivered but you cannot find it, please:
Check around your porch, mailbox, building, or delivery area.
Ask household members or neighbors.
Contact the shipping carrier with your tracking number.
Reach out to us at feralwitchsgrove@gmail.com if you still need help.
We will do our best to assist, but we cannot guarantee replacement or refund for stolen packages after carrier-confirmed delivery.
Damaged Orders
If your order arrives damaged, please contact us within 3 days of delivery at:
Please include:
Your order number
Photos of the damaged item
Photos of the packaging
Photos of the shipping label
A brief description of the issue
Damaged items will be reviewed on a case-by-case basis. A replacement, refund, or store credit may be offered depending on the situation and product availability.
Please keep all packaging until the issue is resolved, as it may be needed for a carrier claim.
Incorrect or Missing Items
If you receive the wrong item or something is missing from your order, please contact us within 3 days of delivery at:
Include your order number and photos of what you received so we can review the issue.
Returns
Due to the handmade and personal-use nature of our products, returns are limited.
For safety and hygiene reasons, we do not accept returns on:
Bath bombs
Bath crumbles
Opened or used candles
Opened or used wax melts
Crystal scoops
Custom or personalized items
Sale or clearance items
Items damaged after delivery due to misuse or improper storage
If there is a problem with your order, please contact us so we can review it.
Refunds
Refunds are handled on a case-by-case basis.
Eligible refunds may be issued for:
Damaged items reported within the required timeframe
Incorrect items
Missing items
Order issues caused by Feral Witch’s Grove
Refunds are not guaranteed for buyer’s remorse, scent preference, color variation, crystal variation, or natural handmade differences.
Approved refunds will be returned to the original payment method when possible.
Exchanges
Exchanges may be limited due to product availability and the handmade nature of our items.
If an exchange is approved, the item must be unused, unopened, and in its original condition unless the exchange is due to damage or an incorrect item.
Customers may be responsible for return shipping costs unless the issue was caused by Feral Witch’s Grove.
Cancellations
Cancellations may only be accepted before an order has been processed, packed, or shipped.
To request a cancellation, email:
Please include your order number as soon as possible.
Once an order has shipped, it cannot be canceled.
Handmade Product Variations
All Feral Witch’s Grove items are handmade in small batches. Slight variations are normal and may include differences in:
Color
Scent strength
Shape
Size
Weight
Crystal appearance
Botanical placement
Decorative details
These variations do not make an item defective and are not eligible for return or refund.
Scent and Allergy Notice
Please review all product descriptions and ingredients before purchasing.
Feral Witch’s Grove is not responsible for allergic reactions, sensitivities, irritation, or scent preferences. If you have allergies, sensitivities, are pregnant, nursing, or have a medical condition, please consult a qualified professional before use.
Contact Us
For shipping, return, or order questions, contact:
Feral Witch’s Grove
Email: feralwitchsgrove@gmail.com
Website: https://feralwitchsgrove.com/